Ra88 Privacy Policy — Data Protection & Security of Information

Ra88 is a trusted online casino and sports betting platform in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal information is an absolute priority in every aspect of our operations.

This Privacy Policy is designed to give you a clear and transparent overview of how we collect, process, store, and protect your personal data when you use the ra88 platform. We are committed to never misusing the trust you place in us.

This document applies to all users accessing ra88.bz, the ra88 mobile app, and all services offered within our platform ecosystem. If you have any questions after reading this policy, our support team is available to assist you at any time.

Ra88 collects various types of information depending on how you interact with our platform. We only collect information that is genuinely necessary to provide quality services and fulfil our legal obligations.

A. Information you provide directly:

• Full name, date of birth, and MyKad or passport number upon account registration.
• Email address, mobile number, and current residential address.
• Bank account information, debit card numbers, or digital wallet details for transaction processing.
• Identity verification documents submitted during the KYC (Know Your Customer) process.
• Any additional information you provide when contacting our customer support team.

B. Information collected automatically:

• IP address, device type, phone model, operating system, and browser version you are using.
• Server log data including the dates, times, and pages visited on the ra88 platform.
• Geolocation information at the country and state level (not precise location without your consent).
• Game session data including games played, total wagers, and session duration.
• Cookies and device identifiers used to identify your login session.

Every piece of data we collect has a clear and legitimate purpose. ra88 does not use your data for any purpose not stated in this policy without first obtaining your consent.

• Account management: Processing registration, verifying your identity, managing login, and ensuring the security of your account at all times.
• Transaction processing: Verifying and processing deposits, withdrawals, and all other financial transactions accurately and securely.
• Legal compliance: Fulfilling obligations under anti-money laundering (AML), KYC, and other applicable regulatory requirements.
• Fraud prevention: Detecting and preventing fraudulent activity, duplicate account usage, bonus abuse, and any suspicious activity.
• Service improvements: Analyzing usage patterns to improve platform design, speed, stability, and the overall user experience.
• Marketing communications: Sending information about promotions, bonuses, and exclusive offers — only if you have consented to receive such communications.
• Customer support: Enabling our support team to understand the context of your issue and provide faster, more accurate assistance.
• Responsible gaming: Monitoring wagering patterns to identify players who may need assistance or responsible gaming support.

Ra88 takes seriously our obligation not to disclose your personal information without strong and legitimate grounds. We never sell your data — this is a principle we will not compromise on.

There are limited situations where we may share your information with certain parties:

• Payment processors: Trusted payment service providers such as banks, FPX gateways, and digital wallet providers that process your transactions. They only receive the data necessary to complete the transaction.
• Technology service providers: Companies that provide server infrastructure, cloud services, and analytics tools used to operate the ra88 platform. All such providers are bound by strict confidentiality agreements.
• Game providers: Third-party game platform providers operating within the ra88 ecosystem may receive session data required to run games. Full personal data is not shared.
• Legal authorities: We will disclose information to law enforcement agencies, courts, or regulatory bodies when required by law or a valid court order.
• Business transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred to the receiving entity, subject to equivalent privacy protections.

Ra88 continuously invests in the latest security infrastructure to ensure your data remains protected at all times. Our security approach is layered and comprehensive.

• Encryption of data in transit: All communications between your browser or app and ra88 servers are encrypted using TLS 1.3, the highest security standard currently available.
• Encryption of data at rest: Sensitive data such as financial information and identity documents are encrypted using AES-256 before being stored in our database.
• Role-based access control: Only ra88 staff with specific job requirements may access user data, and every access is recorded in an audit log.
• Two-factor authentication (2FA): ra88 supports 2FA for user accounts, adding an extra layer of protection that prevents unauthorised access even if your password is compromised.
• Regular penetration testing: We conduct regular security tests and audits by independent third parties to identify and address any system vulnerabilities before they can be exploited.
• Real-time threat monitoring: Our SIEM (Security Information and Event Management) system monitors all platform activity 24 hours a day, 7 days a week to detect anomalies in real time.

While we take all reasonable precautions, no online system can guarantee 100% absolute security. We encourage you to also take protective measures such as using a strong password, not sharing your login credentials, and enabling two-factor authentication on your account.

The ra88 platform uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and ensure the security of your login session. We take a transparent approach to cookie usage.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymized data on how users interact with the platform to help us identify areas for improvement.
• Functional cookies: Saving your preferences such as preferred language, display settings, and favorite games for a more personalized experience.
• Analytics cookies: Used to understand user demographics and navigation patterns for platform improvement planning.

You can manage or block cookies through your browser settings at any time. Please note, however, that blocking essential cookies may affect certain functions on the ra88 platform.

As a ra88 platform user, you have strong rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 working days and keep you informed of the progress.

Ra88 retains your personal data only for as long as necessary for the original purpose of collection, or for as long as required by applicable law.

Once the retention period expires, data will be securely deleted or fully anonymised so that it can no longer be linked to you as an individual.

The ra88 platform is exclusively for adult users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we discover that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe we may hold information about a child, please contact us immediately.

The ra88 platform may contain links to third-party websites or services in certain contexts, such as game providers or payment partners. This Privacy Policy applies solely to the ra88 platform and does not cover the privacy practices of those third parties.

We encourage you to read and understand the privacy policy of every external website or service you visit. ra88 is not responsible for the privacy practices or content of those third-party websites.

Ra88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements. We are committed to notifying you of any material changes.

When we make significant changes, we will:

• Displaying a clear notice on the ra88 platform's home page at least 14 days before changes take effect.
• Sending notifications to the email address registered on your account.
• Updating the "Last Updated" date at the top of this document.

Continued use of the ra88 platform after policy changes take effect constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the ra88 privacy team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the platform. For simple questions, this is the fastest method.
• Email: [email protected] — For requests related to privacy, data, and user rights. Please state "Privacy Inquiry" in the subject line of your email.
• FAQ: Visit page FAQ us for answers to the most frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related inquiries within 3 business days. For more complex requests such as data exports or account deletion, the process may take up to 30 business days.