RA88 Terms and Conditions — Complete Platform Usage Guide

Welcome to RA88. By accessing or using any part of the RA88 platform — whether through the ra88.bz website or the RA88 mobile app — you automatically agree to be bound by these Terms and Conditions and all related policies referenced herein.

If you do not agree with any part of these terms, you are not permitted to use the ra88 platform. ra88 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time with reasonable notice to users via email or in-platform notification.

Continued use of the platform following the publication of any amendment will be considered acceptance of the updated terms. We therefore encourage you to review this page from time to time to ensure you are always aware of the latest terms in effect.

To register and use the RA88 platform, you must meet the following eligibility requirements without exception:

• Be at least 18 years old or the age of majority as defined by the laws of your place of residence, whichever is higher.
• Not a citizen or resident of a country where online gambling is prohibited under local law.
• Not currently on any self-exclusion list or exclusion register maintained by any regulatory body.
• Not acting on behalf of a third party — each account must be registered and used solely by the account owner personally.
• Having full legal capacity to enter into legally binding agreements.

RA88 reserves the right to request proof of eligibility at any time. If you fail to meet any of the above requirements, RA88 reserves the right to terminate your account and withhold any remaining balance pending a thorough investigation.

Each user is only permitted to hold one (1) active account only on the RA88 platform. Holding multiple accounts under the same individual — including using different names, addresses, or device information — is a violation of these terms and may result in the closure of all associated accounts and forfeiture of remaining funds.

During the registration process, you are required to provide accurate, complete, and up-to-date information. Required details include your full name, date of birth, email address, phone number, and bank account information. Providing false or misleading information is a serious breach of these terms.

As part of the Know Your Customer (KYC) required under anti-money laundering regulations, ra88 reserves the right to request identity verification documents before processing your first withdrawal or at any time deemed necessary. Documents that may be requested include:

• Copy of a valid identity card (MyKad) or passport.
• Recent bank statement or utility bill as proof of residential address.
• Proof of ownership of the payment method used for the deposit.
• Any other supporting documents deemed necessary by the RA88 compliance team.

RA88 is committed to processing KYC verification requests as promptly as possible. This process is carried out solely to protect the security of your account and to comply with applicable legal requirements. All documents provided are stored securely using high-level encryption.

RA88 supports a wide range of popular payment methods in Malaysia, including FPX, DuitNow, online bank transfers and selected digital wallets. All deposit transactions are processed instantly and your balance will be credited to your RA88 account in no time.

Deposit terms you need to know:

• The minimum deposit amount is RM 30 per transaction.
• Deposited funds may only be used for wagering purposes within the ra88 platform.
• RA88 does not charge any processing fees for deposits; however, your financial institution may apply its own charges.
• Deposits must be made using a payment method registered in your own name — third-party payments are not accepted.

Withdrawal terms you need to know:

• The minimum withdrawal amount is RM 50 per request.
• Withdrawal requests for KYC-verified accounts are processed within 15 minutes to 24 hours depending on the selected payment method.
• The first withdrawal for each account requires completed KYC verification beforehand.
• Funds may only be withdrawn to the same bank account or payment method used for the deposit, unless specifically approved by the ra88 finance team.
• RA88 reserves the right to suspend withdrawal processing for security or compliance review purposes, particularly for transactions involving large amounts or unusual patterns.

RA88 offers a wide range of attractive bonuses and promotions to our members, including welcome bonuses, reload bonuses, weekly cashback, referral bonuses and periodic themed promotions. All bonuses are subject to wagering requirements and specific terms stated in each promotional offer.

General terms applicable to all bonuses:

• The wagering (rollover) requirements for a bonus must be fully met before any withdrawal is permitted. The specific wagering requirements for each bonus are stated on the respective promotions page.
• While using bonus funds, the maximum wager limit per single bet is RM 50 or 10% of the received bonus value, whichever is lower.
• Bonuses may only be used within the specified validity period. Expired bonuses will not be extended except under exceptional circumstances and at ra88's sole discretion.
• Each promotion is for single use per user, per phone number, per IP address, and per device. Attempting to claim the same bonus more than once is considered bonus abuse.
• RA88 reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice.
• Winnings earned from games played using bonus balance will only be converted to withdrawable funds once the wagering requirements have been fully met.

The RA88 VIP Programme rewards our loyal players based on their activity level. VIP members enjoy higher deposit and withdrawal limits, faster withdrawal processing, exclusive bonuses and personal account management services. Full details of the VIP programme are available on the Promotions page.

All games offered on the RA88 platform use a Random Number Generator (RNG) that has been independently audited by accredited international certification bodies. This ensures that the outcome of every game is truly random and cannot be manipulated by any party.

• Game results are final. Any dispute regarding a game result must be raised within 24 hours of the game taking place.
• In the event of a technical failure, system outage, or software error during gameplay, ra88 reserves the right to void the affected round and return the bet to the player.
• For Live Casino games, the specific table rules displayed on screen during a gaming session apply and override any general rules.
• Bets placed after the table betting limit has been reached will be automatically cancelled and funds returned.
• Players are responsible for ensuring their internet connection is stable during play. RA88 is not liable for losses caused by connection disruptions on the player's end.

For the Sports Betting section, the odds displayed at the time a bet is placed are the applicable odds, regardless of any subsequent odds changes. Confirmed bets cannot be cancelled by the player except in specific situations permitted by the platform.

To protect the integrity of the platform and all users, the following activities are strictly prohibited and may result in immediate account closure and legal action:

• Identity fraud: Registering using another person's personal information or submitting false documents during the KYC process.
• Money laundering: Using the RA88 platform to transfer, conceal or launder money derived from illegal activities.
• Bonus abuse: Registering multiple accounts to claim welcome bonuses repeatedly, colluding with other players to artificially meet bonus wagering requirements, or any other form of bonus manipulation.
• Use of automated software: Using bots, automated scripts, AI software or any tool that provides an unfair advantage in games.
• Collusion: Secretly colluding with other players to manipulate game outcomes, particularly in poker and multiplayer games.
• Hacking and cyber attacks: Any attempt to gain unauthorised access to RA88 systems, disrupt platform operations or exploit any technical vulnerability.
• Transaction splitting: Deliberately breaking large transactions into multiple smaller ones to evade compliance processes.

RA88 respects the privacy of every user and is committed to protecting your personal information. The collection, use and storage of your personal data is governed entirely by the RA88 Privacy Policy, accessible via the link Privacy Policy on this website.

In summary, the information we collect is used for the following purposes:

• Processing your registration, account verification and financial transactions.
• Fulfilling applicable legal and regulatory compliance obligations.
• Enhancing user experience and personalising platform content.
• Sending service-related communications, promotional updates and important account information.
• Detecting and preventing fraud and activities that violate the terms of service.

RA88 will not sell your personal information to any third party. Information will only be shared with service partners directly involved in platform operations (such as payment processors) and only to the extent necessary for those purposes.

The RA88 platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform operates without interruption, RA88 does not guarantee that the service will always be available, uninterrupted or free from technical errors.

• RA88 is not liable for any indirect, incidental or consequential losses arising from the use of our platform.
• Ra88's maximum liability to any user under any circumstances is limited to the total amount deposited by that user in the 30 days preceding the claim.
• RA88 is not liable for losses caused by internet connection failures, hardware failures on the user's end or third-party service disruptions.
• Players are solely responsible for their own betting decisions. RA88 does not provide any betting advice or recommendations.

RA88 reserves the right to suspend or close any user account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspicion or evidence of fraud, money laundering or illegal activity.
• Failure to complete the KYC verification process within the specified timeframe.
• Account closure request submitted by the user.
• Account inactive for more than 12 consecutive months.

Users who wish to voluntarily close their account may contact the RA88 customer support team via the in-platform live chat. Any valid account balance will be processed for withdrawal once all required checks have been completed.

For accounts closed due to a terms violation, any funds linked to the violating activity may be withheld pending investigation findings. ra88 will notify the relevant user of the investigation outcome within a reasonable timeframe.

RA88 reserves the right to update or amend these Terms and Conditions at any time to reflect changes in our services, applicable legal requirements or industry best practices. Material amendments will be communicated to users via email or in-platform notification at least 14 days before the changes take effect.

For non-material amendments or minor changes such as spelling corrections and language clarifications, RA88 may not provide advance notice but will update the "Last Updated" date at the top of this document.

It is the user's responsibility to review the latest Terms and Conditions. Continued use of the platform after any amendments take effect constitutes acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the ra88 platform in general, we encourage you to reach out to our team through the following channels:

• Live Chat: Available 24/7 via the chat icon within the RA88 platform. This is the fastest way to get immediate assistance.
• Email: [email protected] — We aim to reply to all email enquiries within 24 hours on business days.
• FAQ: Visit the Frequently Asked Questions (FAQ) for answers to the most frequently asked questions.

For formal complaints, please submit in writing via email stating your account number, complaint details, and any relevant supporting evidence. Our compliance team will thoroughly investigate every complaint and provide a response within 5 business days.

RA88 is committed to resolving every dispute fairly and transparently. If you are dissatisfied with a decision made, you have the right to refer the matter to the relevant regulatory body under the applicable jurisdiction.